top of page

Frequently Asked Questions

Welcome to our FAQ (Frequently Asked Questions) section! Here, we've compiled a list of common inquiries to provide you with quick and comprehensive answers to your queries. Whether you're looking for information about our products, services, policies, or just seeking general guidance, you'll find the answers you need right here.

 

If you can't find what you're looking for, don't hesitate to reach out for further assistance. We're here to make your experience as smooth and informed as possible.

  • How do I place an order?
    You can place an order directly through our website by adding a PC to your basket and continuing through checkout. If you want to make changes to the PC above what is listed in the specification, contact us When we receive your order we will contact you using the information you provided to confirm the order. We will then send you an invoice by email. The invoice contains the full specification of the PC, deposit payment details and our full terms and conditions. All that's required is a 10% deposit and the rest on collection / delivery.
  • What services do you offer?
    At Kuda PC we offer a wide range of products and services. These include but are not limited to: Gaming PCs Flight / Racing simulators Audio / Video / Graphics workstations (professionally optimised for the programs you are using) Home Office PCs PC build service (tuition also available) Repair - Upgrade - Refurbish IT Procurement (sourcing / installation of IT hardware) Digital Inclusion / Community Work (IT classes, drop-in's and community device lending library) Managed IT Services (remote management of PCs)
  • How long does it take from time of order to my PC being ready for collection?
    All our PCs are custom and built to order. We don't sell pre-built PCs and we don't keep any parts in stock. Generally, most builds take 3 - 5 days from time of order until completion. Overclocked / premium systems take 5 - 7 days due to the optimisation and testing required. At busy times these timescales can be extended to 6 - 10 days. Even then, this is still quicker than most online custom PC retaillers.
  • I've bought my own parts, can I bring them to you to put together?
    Yes, we offer a PC build service. Pricing is based on the complexity of the build and is broken down into three price points. Each price point comes with a labour warranty and support with under warranty returns. Basic - £150 Standard - £200 Premium - £300 You can find out more information about what's included at each level and pricing here. It is beneficial to come directly to us for your PC, that way we can provide a full 3 year parts and 5 year labour warranty.
  • I've saw a PC I like on your website but want to change a few things. Can I do that?
    Yes, all our PCs are custom and built to order. So, anything can be changed. The most common changes customers make are: - Extra RAM - CPU upgrade - GPU upgrade - Case swap - CPU cooler upgrade - Adding RGB fans
  • Why do you price your PCs higher than other local builders?
    At Kuda PC we offer a premium service. Our pricing reflects our expertise, the quality of our PCs, technical support and warranty. 1. We cherry pick parts based on their build quality so our PCs are reliable and perform as well as possible. We focus on the premium side of what is available when it comes to every component. We also source components locally where we can to support local businesses. 2. We match the level of components against the other parts in the build. For example, we would pair an Intel Core i9 14900K with a Z790 motherboard. Higher end motherboards use higher quality onboard components that are designed to handle the stress of top-tier parts. The difference between a motherboard that's fit for a 14900K and a basic one could be as much as £200. 3. We offer a comprehensive 3 year parts and 5 year labour warranty. While the hardware failure rate is low, components can fail. Diagnosing faults / issues is a quick process and we can have most issues fixed within 3 – 5 working days. We can even lend you a PC until yours is fixed to minimise any disruption. It’s also beneficial to shop local as you don’t have to send your PC away to be fixed which can take weeks. We also offer a lifetime warranty on RAM. 4. We optimise each PC for cool / quiet operation and performance. This includes custom fan curves, operating system optimisation, RAM overclocking, CPU / GPU overclocking and undervolting. Anyone can throw a PC together, but optimising PCs to this level takes days and expert knowledge. This is especially true when it comes to a workstations. 5. We test our PCs for at least 24 hours, with premium systems being tested as long as 72 hours. This includes periods using CineBench R23, FurMark HCI Memtest, Karhu, OCCT, Prime95, TestMem5, Unigine, y-cruncher and the 3Dmark suite. Then, play testing user specific games, idle tests and workstation loads. 6. We use tier A gold rated power supplies in the majority of our builds. These power supplies are more expensive, but are the most reliable and have the best protections in place. These power supplies also have extended warranties (7 – 10 years) 7. We think ahead in terms of system planning and use bigger power supplies than what are required so that you're less likely to need to upgrade your power supply for a more powerful graphics card. This also lends to the efficiency of the PC and we optimise the PCs power draw to save you money on your electricity bill. 8. We use higher end cases with tempered glass side panels and take case length into consideration. Case length is important as more powerful graphics cards feature triple fan configurations. 9. We are a business and there are overheads associated with building PCs. For example, consumables and insurance. 10. We are professionals who value our time and take pride in our work.
  • I want to build my PC. Can you teach me?
    Yes, we offer this option as part of our PC build service. We order the parts in, test everything and bench the PC for 24 hours. This mitigates against any potential faults. The cost of this service depends on the complexity of the build and whether the build happens at our workshop or at your premises.
bottom of page